Beth Johnson shares the AI projects underway at Citizens Bank
Citizens is testing the use of generative and traditional AI in several areas, including as a copilot for contact center reps and to help branch staff detect fake checks, she says.
Banking lobbies back Fed in debit swipe-fee suit
The Bank Policy Institute and The Clearing House filed a motion to join the central bank's defense of Regulation II.
New York Community set for a corporate rebranding
After NYCB streamlined its branch operations under the Flagstar name, the publicly traded company will begin trading under a new stock ticker symbol in late October.
Citizens hampered in Q3 by office-loan overhang
The regional bank's earnings were impacted by challenges in its office loan portfolio, though its overall results were a mixed bag, with its nascent private bank showing momentum.