M&T’s chief customer experience officer on the interconnectedness of employee and customer experience
Aarthi Murali, M&T’s chief customer experience officer, is now in charge of employee experience as well. Murali said she is focused on the “human experience” at all levels.
Bakhshi looks back on her nearly four-decade career and reflects on what has changed in the industry over the years.
Los Angeles-based City National Bank recorded a $247 million loss during a tumultuous final quarter of its fiscal year. But executives at the bank's Canadian parent company say they expect a return to profitability in the first quarter.
The Canadian bank reported a 70% decline in profits at its U.S. commercial banking and wealth management unit in the most recent quarter and boosted reserves amid distress in the commercial real estate market.